Warranty

Applies to Purchases made After Nov 23rd, 2016
LIMITED WARRANTY OF Sterndrive Engineering
Effective November 23rd, 2016

1. WARRANTY. All products sold by Sterndrive Engineering (“Sterndrive Engineering”) and  are warranted for either a period of one (1) year or three (3) years from the date of actual purchase. A condition precedent to the enforcement of these warranties is proof of purchase of the Sterndrive Engineering product. Satisfactory evidence of purchase must be supplied by customer prior to receiving warranty benefits hereunder. These one (1) year and three (3) year warranties against defects in material and workmanship are the sole and exclusive warranty provided by Sterndrive Engineering and all other warranties and potential damages are limited and excluded hereunder, as set forth below. These warranties commence on the shipment date of products sold by Sterndrive Engineering to purchaser or upon the date of purchase from a properly authorized Sterndrive Engineering dealer to its customer.
2. WARRANTIES LIMITED TO MANUFACTURED GOODS. Sterndrive Engineering offers a three (3) year fault free warranty on assembled sterndrive halves (upper and lower) and on outboard lower units (OLUs) and a one (1) year limited warranty on all other parts. API offers a one (1) year fault free warranty on rotating electrical parts (Starters, Alternators, Trim Motors) and a one (1) year Limited warranty on all other parts (solenoids, voltage regulators, water pumps, etc.). These warranties do not apply to any repairs, alterations, or work undertaken by third parties not involved in the actual manufacturing of the product. Sterndrive Engineering’s three (3) year fault free warranty and API’s one (1) year fault free warranty cover any failure that would require repair or Engineering. Sterndrive Engineering’s one (1) year limited warranty does not apply to damages or problems caused by removal of parts, adjustments to the product, tune ups, normal wear and tear, damages caused by accidents, improper use of the product, improper installation or service of the product, misuse, neglect, improper maintenance, or operation with fluids, fuels, lubricants, oils, or other such items which are not suitable for use with the product or otherwise not recommended for the product by Sterndrive Engineering. Sterndrive Engineering’s one (1) year warranty also does not warrant or make representations with respect to installation errors, work by servicing dealers, servicing mechanics, or others, and does not cover damage caused by acts of God, flood, fire, storms, or other natural acts or disasters. All warranties specified herein are null and void in the event that the model number and other identification numbers on the product have been altered, defaced, removed, or eliminated or the product has been disassembled in any manner without prior authorization by Sterndrive Engineering. Neither one (1) year nor three (3) year warranty covers use of the product for racing or other competitive activities. The manufacturer offers no warranty with respect to the rental or use of the product for commercial purposes, or in the event of intentional destruction, or in applications exceeding horsepower limits stated by Sterndrive Engineering. Warranty is void if used for the wrong application.
3. EXCLUSION OF OTHER WARRANTIES. THE WARRANTIES OFFERED BY Sterndrive Engineering AGAINST DEFECTS IN WORKMANSHIP AND MATERIALS ARE THE EXCLUSIVE WARRANTIES OFFERED BY MANUFACTURER. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, AND WARRANTIES FOR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED. Sterndrive Engineering OFFERS NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS DOCUMENT. EXCEPT AS PROVIDED HEREUNDER, ALL EXPRESS AND IMPLIED WARRANTIES, OF WHATSOEVER NATURE, INCLUDING WARRANTIES ARISING UNDER THE UNIFORM COMMERCIAL CODE AND UNDER STATE AND FEDERAL LAW ARE EXCLUDED. SUBJECT TO THE ONE (1) YEAR WARRANTY HEREUNDER, PURCHASER ACCEPTS THE PRODUCT “AS IS” AND “WITH ALL FAULTS,” AS MAY BE THE CASE. Sterndrive Engineering MAKES NO WARRANTIES, GUARANTIES, OR REPRESENTATIONS REGARDING THE RELIABILITY OR USE OF THE PRODUCT EXCEPT AS SET FORTH HEREUNDER.
4. LIMITATION OF DAMAGES. Sterndrive Engineering SHALL NOT BE LIABLE TO THE USER OR PURCHASER OF ITS PRODUCTS, FOR ANY LABOR CHARGES AND INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES OF ANY TYPE. THE EXCLUSIVE REMEDY TO THE USER OR BUYER, AND THE LIMIT OF LEGAL LIABILITY OF Sterndrive Engineering HEREUNDER, SHALL BE THE Engineering OF ANY DEFECTIVE PARTS OR THE REPAIR OF ANY AND ALL DEFECTIVE MATERIALS AND WORKMANSHIP. REPAIR OR Engineering OF DEFECTIVE WORKMANSHIP AND MATERIALS SHALL BE THE EXCLUSIVE AND SOLE REMEDY PROVIDED TO USER AND/OR PURCHASER. UNDER NO CIRCUMSTANCES WILL Sterndrive Engineering OR ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, OR AGENTS BE LIABLE TO PURCHASER OR USER FOR ANY SPECIAL OR INDIRECT DAMAGES INCLUDING DAMAGES FOR THE LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, PERSONAL INJURY, AND GENERAL COMMERCIAL DAMAGES, INCLUDING ALL LOSSES ARISING OUT OF THE INABILITY TO USE OR OPERATE THE PRODUCT. Sterndrive Engineering’S MAXIMUM LIABILITY TO USER OR PURCHASER, FOR DAMAGES OF ANY NATURE, REGARDLESS OF THE TYPE OF CLAIM, INCLUDING BREACH OF CONTRACT, NEGLIGENCE, PRODUCT LIABILITY, TORT, OR OTHERWISE, SHALL BE STRICTLY LIMITED TO THE PURCHASE PRICE ACTUALLY PAID FOR THE Sterndrive Engineering PRODUCT. ALL WARRANTIES PROVIDED HEREUNDER ARE GRANTED SOLELY BY Sterndrive Engineering AND NO MODIFICATION OF THIS WARRANTY SHALL BE VALID, UNLESS PRODUCED IN WRITING AND APPROVED BY THE DIRECTORS OF Sterndrive Engineering. NO THIRD PARTY, INCLUDING DEALER, SERVICE AGENTS, WORKMEN, OR THE LIKE MAY MAKE ANY ACTUAL OR IMPLIED MODIFICATION, EXTENSION, OR REVISION TO THIS WARRANTY PLAN. THIS WARRANTY IS INTENDED TO LIMIT THE RIGHTS OF ANY USER OR PURCHASER TO THE ONE (1) YEAR OR THREE (3) YEAR WARRANTY SET FORTH HEREIN AND SHALL BE STRICTLY CONSTRUED TO ACCOMPLISH THAT OBJECTIVE.
5. NOTIFICATION. All notices furnished to Sterndrive Engineering hereunder, including all notifications to Sterndrive Engineering of claims under the aforementioned limited warranty, shall be furnished to Sterndrive Engineering at its principal offices located at 115 S. Forest Lakes Blvd., Oldsmar, FL 34677. You are required to notify Sterndrive Engineering of any alleged defect to the product within the applicable warranty period; and you are also required to furnish such additional information, warranty applications and other materials reasonably requested by Sterndrive Engineering in order to process your warranty claim. Your failure to furnish all materials reasonably requested by Sterndrive Engineering shall void all warranty rights hereunder. Sterndrive Engineering will inspect and investigate your warranty claim; and only those defects covered by the above written warranty will be repaired or replaced, in the sole discretion of Sterndrive Engineering. Should warranty service be required, you will be responsible for delivering the product, at your expense, together with proof of purchase and other documentation requested by Sterndrive Engineering, to the repair facility designated by Sterndrive Engineering for such repairs. All warranty claims herein must be furnished to Sterndrive Engineering, in writing, within a period of 14 days from buyer or user’s discovery of any defect or problem covered hereunder. From the date of notice to Sterndrive Engineering buyer or user must return the defective unit as instructed by Sterndrive Engineering within thirty (30) days from the date of first notice of defect; otherwise, all warranties hereunder are null and void.
6. TERMS OF PURCHASE. Purchaser agrees to be responsible for all freight charges for products received from or returned to Sterndrive Engineering. In the event that a balance due becomes delinquent, Sterndrive Engineering will be entitled to recover late charges of 1V2 percent per month until paid in full, banking charges or a reasonable attorney’s fee and court costs where applicable. All refused or returned items must be received by Sterndrive Engineering in the same condition (new, never installed, and undamaged) and will be subject to freight charges and a 10% restocking fee. Purchaser agrees to waive the right to challenge or set aside any lawful charge made by Sterndrive Engineering for the sale of its products or services.
7. VENUE FOR ENFORCEMENT. This Agreement is made in the State of Florida, and all products manufactured by Sterndrive Engineering are sold at its principal offices in Oldsmar, Florida. The limited warranties specified hereunder, and all rights and claims of user or buyer hereunder, must be enforced in the State of Florida. Venue for the enforcement of this Agreement and for the resolution of any disputes between Sterndrive Engineering and its buyers or users, including all suits to construe the terms of this Agreement, shall be adjudicated in Pinellas County, Florida. In the event that buyer or user asserts any claims against Sterndrive Engineering, under these warranty plans or otherwise, and in the event that such claims are not resolved through direct negotiations between the parties, then all such claims and disputes shall be subject to non-binding mediation in Pinellas County, Florida, as a condition precedent to buyer asserting any legal action against Sterndrive Engineering. Said mediation shall be conducted by a certified mediator under the laws of the State of Florida, and each party shall be responsible for paying an equal share of all mediation costs. This mandatory mediation shall be a condition precedent to the filing of any legal action or lawsuit, and the terms of this Agreement shall be enforceable by any court of competent jurisdiction.
8. GENERAL TERMS. The terms and conditions of the limited warranty plans set forth hereunder are a part of the bargain between the parties hereto, and are material to setting the price of sale of Sterndrive Engineering’s products. The terms and conditions set forth hereunder constitute the entire agreement and transaction between the parties; and all prior discussions, negotiations, telephone conferences, dealings, course of conduct, and other relationships between the parties are hereby merged into this Agreement. This Agreement shall supersede all prior negotiations and dealings between the parties, and time shall be of the essence in construing the terms hereof. By concluding the transaction between the parties, buyer and Sterndrive Engineering agree to all of the terms and conditions set forth hereinabove.

WARRANTY PROCEDURE

In the event that you experience a problem with your drive within 36 months you will need to contact our Warranty Department at 813-925-7127 Please have your invoice and serial numbers readily available.
If you experience a problem with two weeks of purchase, Sterndrive Engineering, Inc. (Sterndrive Engineering) will issue a call tag to pick up the drive. If it is beyond two weeks, you will be responsible for shipping the drive back to Sterndrive Engineering. International customers are responsible for all shipping charges to and from Sterndrive Engineering. Be SURE to fully insure your drive with your carrier for its full value.
Please send your drive to Sterndrive Engineering in two halves (where applicable). Do not send any additional parts with your drive (example: prop, anodes or other miscellaneous hardware) as Sterndrive Engineering can not be responsible for it.
Sterndrive Engineering ships via ground service for all its warranted products. Request(s) to expedite shipments are the responsibility of the customer, along with any associated charges where applicable.
Upon receipt of the warranted unit, Sterndrive Engineering will either repair or replace the product. Refunds will not be given for products assembled or installed by any person, party or company other than Sterndrive Engineering.
Sterndrive Engineering will not ship a Engineering drive until the warranted unit has been received and inspected.
If you ship a complete sterndrive to Sterndrive Engineering (upper and lower in a single container), it will be shipped back to you in two boxes.
Sterndrive Engineering commits to make every effort to ship your Engineering drive within 5-7 business days of receiving the warranty unit. If it will be more than a week Sterndrive Engineering will contact you.

Fill out this form for warranty claim https://www.sterndrive.cc/WRNTYCLM.html